ShopFrequently Asked Questions
Below is a list of our most Frequently Asked Questions. If you cannot find the answer you are looking for please Contact Us for more information.
- Where can I buy Showerlux Products in the UK?
- Do Showerlux Products come with a Guarantee?
- Why should I purchase a Showerlux product?
- How do I know which type of door to choose?
- How thick is the glass?
- What standard is the glass manufactured to?
- What type of Shower tray should I chose?
- Should I worry if I want to install an enclosure on an uneven wall?
- How do I install my product once I have purchased it?
- Do Showerlux offer a Made to Measure/Bespoke Service?
- Can anyone help with the planning of my bathroom?
- What is Glass Shield?
- How can I keep my enclosure dirt and limescale free?
- What if I require technical assistance?
- Where can I purchase spare parts for my enclosure?
Where can I buy Showerlux Products in the UK?
From all good UK bathroom retailers and through most regional and national builders and plumbers merchants. To find your nearest Showerlux Showroom click here.
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Do Showerlux Products come with a Guarantee?
All our shower enclosures are covered by our 10-year guarantee:
- During the first two years, your purchase is covered for faulty parts and the labour necessary to repair or replace them.
- For the following eight years, we
Back to QuestionsWhy should I purchase a Showerlux product?
We’ve built over 30 years of market leading experience into every detail of our collection of shower enclosures, shower valves, trays, overbath screens and baths. Being part of the worldwide Duscholux Group helps us to stay at the forefront of bathroom product design and innovation. As a result, we are able to bring you the most pioneering and stunningly designed bathroom products on the market.
Our shower enclosures are built to our exacting manufacturing standards at our UK Headquarters or at one of the sophisticated Duscholux manufacturing facilities worldwide. For you reassurance, Showerlux UK is accredited to ISO 9001:2000.
Back to QuestionsHow do I know which type of door to choose?
There
Back to QuestionsHow thick is the glass?
Glass thickness varies from 3mm to 10mm depending on the door or overbath screen you chose. Please see our technical information on each enclosure that can be found in our price guides.
Back to QuestionsWhat standard is the glass manufactured to?
Flat glass is manufactured to BS EN 12150 and our curved glass is manufactured in accordance with BS EN 14428.
Back to QuestionsWhat type of Shower tray should I chose?
All our shower trays are designed to co-ordinate with our shower enclosures to provide the perfect stable, rigid base for showering. Manufactured from the highest specification materials, and with several unique features, they offer unrivalled quality and durability.
- Double encapsulated composite material
- Including high flow 90mm waste (waste to be fitted below floor level)
- Stylish and minimal at only 40mm high
- Ultimate tray for contemporary shower
- Compatible with Glide enclosures
- Acrylic capped ABS stone resin reinforcement
- Available in standard or raised height
- Requires a 50mm waste (not included)
- Standard height tray 80mm (waste to be fitted below floor level)
- Raised height tray 175-210mm (under panel included) (waste above floor level)
- High quality acrylic GRP reinforcement
- Includes high flow 90mm waste, adjustable footsets and tray panel
- Low profile recess for a more minimalist look
- Acrylic GRP reinforced shower tray with adjustable footsets
- Includes 90mm high flow waste, tray panel
- Standard height tray 150mm (waste to fitted below floor level)
- Raised height tray 220mm (all plumbing is above floor level)
Please note: - it is imperative that your showertray is installed level particularly in the area where the shower enclosure is mounted. Ensure that the tray is adequately supported prior to installation of your shower door once you are happy with your tray you are then able to install your door.
Back to QuestionsShould I worry if I want to install an enclosure on an uneven wall?
Showerlux enclosures cover a wide range of adjustments to suit most bathroom environments. For specific adjustments please refer to our price guide.
Back to QuestionsHow do I install my product once I have purchased it?
The Showerlux retailers may have their own in-house installation service, or should at least be able to recommend a professional tradesman who can install your product in the correct way. All products come with easy to follow instructions should you wish to install the product yourself. Installations by Showerlux are restricted to our made to measure products.
Back to QuestionsDo Showerlux offer a Made to Measure/Bespoke Service?
Back to QuestionsCan anyone help with the planning of my bathroom?
Many Showerlux retailers offer a design service which can help plan your bathroom layout. Your can also visit our bathroom planner available on this site.
Back to QuestionsWhat is Glass Shield?
Glass Shield easy clean glass protection is a factory applied invisible barrier made up of microscopic particles that bind themselves permanently to the glass surface. This enables the water to bead together and run off the glass therefore reduces the build-up of limescale and soap deposits.
Back to QuestionsHow can I keep my enclosure dirt and limescale free?
Supplied with your product is a complimentary bottle of maintainer which can be applied daily/weekly to your enclosure (dependant on use). Also enclosed is a glass wiper blade which should be used after every shower to enable you to remove any residual water from the glass.
Showerlux also offer Showerclean which can be used in addition to the above process (monthly depending on the hardness of water in your area) to keep your enclosure limescale free.
Extra care should be used when using alternative cleaning products you should ensure that the product does not contain silicone as this will reduce the effects of the glass shield coating.
Under no circumstances should you use an abrasive cleaning pad or agent as this will damage the Glass Shield coating.
Glass Shield After Care and Service Packs can be ordered from our after sales support by either completing the order form enclosed with your product or alternatively by downloading and Glass Shield After Care order form.
Back to QuestionsWhat if I require technical assistance?
Please contact our technical department who would be happy to help you. To enable us to assist your call please have your product serial number to hand. This can be found on your guarantee card or alternatively the serial number will be located under the blue Showerlux badge on your product.
Back to QuestionsWhere can I purchase spare parts for my enclosure?
An exploded parts diagram is available within the installation instructions for your product where you can identify parts that you require. To purchase or claim under guarantee please contact our Technical Services Department.
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